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This article covers basic and avant-garde fixes for Dropbox sync issues. If you're experiencing syncing problems on any device, including your calculator (Windows or Mac), phone (Android or iPhone), or tablet, apply this commodity to troubleshoot.

Apply this article to fix the following issues:

• Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.
• Dropbox is not "downloading" or non "uploading", pregnant not syncing or updating, files.
• Dropbox appears to take stopped syncing, is no longer syncing, or is stuck indexing.
• Files are taking a long time to sync, are syncing slowly, or appear to always be syncing.
• You run into a "can't establish secure connection" mistake or a different sync error message.
• Dropbox has unexpectedly high CPU, memory, or RAM usage.
• You see "permission mistake", "admission denied", "permission denied", or "rejected by server".
• You see a "Dropbox is damaged", "OperationalError", or "BrokenTempDirError" error.
• If your files aren't showing up or you lot don't run across files that should be there, visit the selective sync feature article in add-on to this article.
• If the Dropbox Smart Sync feature isn't working as expected, visit the Smart Sync feature article in improver to this article.
• If you encounter a sync icon that y'all don't recognize, like a grey circumvolve with a minus sign or a blood-red circle with an "X", visit this sync icons article in addition to this article.

For a basic introduction to how Dropbox sync works, visit this sync overview article instead.

Not using Dropbox even so? See how Dropbox makes syncing files like shooting fish in a barrel.

Basic solutions to file syncing bug

Nearly file syncing issues on whatever device can exist fixed with the following solutions:

 Make sure you're looking in the correct places

    Here are all the places you lot can access your files in Dropbox:

• Dropbox.com in a web browser on your telephone or calculator
• Dropbox folders on your reckoner, which you can observe in two places:
  • The Dropbox folder in File Explorer (Windows) or Finder (Mac)
  • The Dropbox icon in your taskbar (Windows) or card bar (Mac)
• The Dropbox mobile app on your phone or tablet

As long as you're signed into the aforementioned Dropbox business relationship, and aren't using the selective sync characteristic, you can admission all of your files in Dropbox from these locations, and they should all sync with each other.

 Wait a few minutes and check back

There are a lot of reasons why syncing could be temporarily delayed. For example, your device could be struggling to connect to internet or your files may be very big. Wait a few minutes and and so check back.

 Check your internet connection

For a file to sync, Dropbox must connect to the cyberspace on the device where yous added or inverse the file, and the device where you're trying to admission it. Make certain the device you're using is connected to the net. If y'all're using data, connect to Wi-Fi instead.

 Reopen the Dropbox on your desktop or refresh dropbox.com

To restart, resync, or force sync Dropbox, shut and reopen (quit and relaunch) Dropbox on your desktop or refresh (reload) dropbox.com on your device. If you added a file to the Dropbox folder in File Explorer/Finder and information technology'south not syncing on dropbox.com or the mobile app, make sure Dropbox is open and running on your desktop.

 Close other applications that are open on your device

If Dropbox files are open in another application, they might not sync. You might see an error message indicating that your file is in utilize. Even if yous don't see this error, double cheque past closing all non-Dropbox applications.

 Brand sure Dropbox is upwardly to date on your computer

Your device settings determine whether you accept to update the apps on your device manually or if they're updated automatically. Check if Dropbox is up to date on your device:

• Learn how to update Dropbox on Windows
• Learn how to update Dropbox on Mac
• Learn how to update Dropbox on Android
• Learn how to update Dropbox on iPhone and iPad

 Brand sure you're signed in to the right Dropbox account

You lot can sign in to multiple accounts on the same device and app, so if you lot're missing a file that should have synced, make certain y'all're on the right account. Learn how to cheque which account y'all're signed into and sign into the correct account.

 Follow our filename recommendations

Sure special characters in filenames may not exist compatible with certain devices. Remove any special characters in your filenames and check this commodity for more recommendations.

 Restart your computer or phone

Restart your device and reopen yourthe Dropbox folders.

  If it's a shared file or folder, brand sure you lot added information technology to your business relationship, and that no one changed it

If a shared file or folder isn't syncing, make certain it's added to your account. If changes to information technology aren't syncing, information technology could have been moved, deleted, or renamed by someone you're sharing it with. Cheque your business relationship on dropbox.com to see if the file is yet in its original location with its original proper noun, or ask whoever you're sharing the file with if they moved, deleted, or renamed it.

Advanced solutions to file syncing issues

If the above, basic solutions don't solve your file sync issue, endeavour some of the more than-advanced solutions below.

 Allow Dropbox permissions in your reckoner's firewall, security, and antivirus software

Give Dropbox folders on your desktop full permissions in all of your firewall, security application, and antivirus software preferences. The steps volition vary depending on your operating system and applications.

• macOS x.15 and newer updates are enforcing stricter permissions which may cause syncing problems on Mac computers. Make sure Dropbox permissions are allowed by following these steps:

1. Sign in to dropbox.com.
2. Click on the Apple carte (Apple icon) in the top left corner of the menu bar.
3. Click Arrangement Preferences.
4. Click Security & Privacy.
5. Click on the Privacy tab.
6. Click on the lock icon in the bottom left corner, and enter your Mac username and password to allow changes.
7. Coil down and click Full Disk Access.
8. Check the box beside Dropbox.
9. Click Later on the screen that pops upwards.
10. Select Accessibility.
11. Check the box beside Dropbox.
12. Restart Dropbox on your desktop to employ these changes.

 Check if the internet yous're trying to connect to has security restrictions

If you run across a "can't establish secure connection" error message or similar, the cyberspace you're trying to connect to may take special permissions or security restrictions. Peculiarly if you're trying to connect to a corporate network, y'all may have to enter proxy server information, connect to a LAN (local area network), manually prepare the network to allow the "*.dropbox" domain, or check with an admin.

 If the Dropbox folders are on an external hard drive, check your connectedness

If the Dropbox folders you want to sync are on an external hard drive, make sure the external difficult bulldoze is continued and recognized by your computer. If it's continued and recognized, and you're still having syncing issues, move the Dropbox folder dorsum to your computer temporarily to see if the external hard drive is causing the outcome. Contact back up if this is the example.

 Uninstall and reinstall Dropbox on your desktop

Uninstall and reinstall Dropbox on your computer. Learn how to uninstall Dropbox on Windows, Mac, and Linux. So, reinstall Dropbox on your desktop.

 Make sure you're non trying to sync a file that Dropbox can't sync

There are certain types of files that Dropbox can't sync or that create sync issues. These include:

• The files "desktop.ini", "thumbs.db", ".ds_store", "icon\r", ".dropbox", and ".dropbox.attr".
• Temporary files created by applications (such every bit Microsoft Word, Excel, or PowerPoint). They often start with a ~$ (a tilde and dollar sign) or .~ (a menstruation and a tilde).
• Certain types of files and metadata similar symlinks (symbolic links), aliases, shortcuts, junction points, resource forks, networked folders, and extended attributes. Learn what types of extended attributes Dropbox can sync.
• Files that Dropbox has flagged equally copyright violations, DMCA violations, or malware. If this is the case, you might see an error message that says that permission has been denied or that your file has been rejected by the server. If you suspect this is the problem, contact support.

 Make sure Dropbox supports your device and operating arrangement

Bank check our system requirements article to make sure the device and operating organisation y'all're using are supported by Dropbox. If it's not, update your operating arrangement or apply a dissimilar device.

 Make certain you've saved any changes back to Dropbox

If a file isn't updating, and you made a change to it in a different not-Dropbox application, double check that your changes saved back to Dropbox. Some applications automatically save your changes dorsum to Dropbox, while others need to be saved back manually. Yous may also have saved it somewhere else on your computer. Search your computer for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac).

 Make sure your devices's engagement and time settings are accurate

Check and update your device'south date and time settings:

• Update date and time on Windows
• Update date and time on Mac
• Update date and time on Android
• Update date and time on iPhone

 Make sure the file isn't read-only (Windows) or locked (Mac)

Dropbox tin't sync files that are read-only or locked past a non-Dropbox application. If you're using Windows, run into if your document is read-only in your file properties and uncheck that option. If you're using Mac, check if your document is locked in your file info and unlock it. If the file has a lock icon on it instead, that means that it was locked using Dropbox. Visit this article to acquire how to unlock it.

 See if you're out of deejay space on your calculator and free up space

If a file or binder should be syncing to your reckoner and it's not, you may be out of difficult bulldoze (or "disk") infinite on your computer. If this is the case, you should see an mistake message from Dropbox that notifies you lot. Learn how to check if yous're out of deejay space and free up space on your calculator.

 Update or reinstall any not-Dropbox applications you're using

If you're making changes to files in Dropbox with a non-Dropbox application, make sure those applications are up to engagement or uninstall and reinstall them.

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Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

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